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FAQ

Visit

Our head office is located in Jaipur. You are most welcome to visit us at our head office for any personal assistance required. We have great coffee and tea :)

Registration

Registration is optional. However registered users may receive special promotions, discounts and other incentives that may not be available to the guest users.

Personal information

Your personal details are secure and will not be shared out to any third party.

Payment information

All your payment details remain confidential and private. Dio Regina and our trusted payment gateway partners use SSL encryption to protect your information.

Ring size

Please refer to our sizing guide or email us at care@dioregina.com.

Personalized message

Yes, in that case please email our customer care team at care@dioregina.com

Packaging

For standard orders within India, we ship using secure, non-descript packaging material. Inside, you'll see an elegantly branded gift packaging of Dio Regina - ideal for gifting or personal storage.

Shipment Tracking

On the day of shipment we'll email you shipping confirmation that includes order-tracking information. You'll be kept informed of the transportation process at every step.
We can only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

Unable to receive package

You may receive a call before the delivery; if you are not available the courier company shall try and deliver the product for 7 days, after which the product will be returned back to Dio Regina. In such a case you will have to pay all costs for re-shipment and handling. Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorize packages to be delivered without a signature and proof of ID

Product Display

While we have made every effort to display colours of the products appear as accurately as possible on the site, we cannot guarantee that your monitor or screen's display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary. Some products may also appear smaller or larger than their image displayed on the site.

Payment Options

We accept payments via Razorpay. For orders within India, we also offer Cash on Delivery. Bank transfers are accepted upon special request. If you are not able to make a payment via the above listed methods, please send us an e-mail at care@dioregina.com and we will send you options to pay via bank transfer.

Tax and hidden charges

VAT, duties and taxes will be applicable as per your country and state's regulations and will be borne by the customer. In some cases, you may be required to pay the additional customs/RAS/VAT/ duty value to the courier company in order to receive your order.
For orders shipped within India, prices are inclusive of all the charges except of 1% VAT/CST.

Insurance

All items are insured from Dio Regina against theft and accidental damage whilst in transit to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.

Sterling silver

Genuine sterling silver contains 92.5% silver. The remaining 7.5% is an alloy, usually copper, to increase the hardness because sterling silver is a soft metal. The stamp on the ring can appear as 925, .925 or 92.5, as opposed to a karat stamp. Although this is the standard for the United States other countries may have lower grades. The sterling silver used to make items at Dio Regina are made from genuine sterling silver(.925).

Gemstones

There are numerous benefits of including genuine stones to any Jewellery item. Genuine stones add an exceptional intrinsic worth and natural beauty to all jewellery. Genuine gemstones are rarer and much more valuable than simulated gemstones and this value stays with the jewellery item forever.No two Genuine gemstones are identical and all have a unique story to them. The true beauty of Gemstones can be fully enjoyed in their natural and Genuine form. Any gift recipient would love to know that their personalized item contains Genuine stones and making it both personalized and truly one-of-a-kind.

Jewellery Care

Store your jewerly in a clean, dry place. Do not wear your piece while doing rough work, stones can chip if hit by a sudden, sharp blow. Also, chlorine can damage and discolour the mounting on your jewellery. Keep your jewellery away from harsh chemicals and remove your jewellery before going into a chlorinated pool or hot tub. Clear your jewellery regularly to maintain it's brilliance and luster
The most important thing to remember is that chemicals can alter the metal in your jewellery. Always remove your jewellery when doing any household cleaning or wear rubber gloves to prevent chemicals from coming in contact with your piece. Also, store sterling silver in an airtight, tarnish resistant bag. Avoid going into chlorinated pools or hot tubs while wearing your jewellery because this will speed up the tarnishing process. Once in a while rub your piece with a silver polishing cloth to slow and prevent tarnishing from happening.
To maintain the shiny appearance of your jewellery piece we recommend you dip your piece in a mixture of warm water and mild detergent. Let it soak for a couple of moments. Use a soft brush, like a toothbrush, to dislodge any pieces of dirt that may be stuck on the ring or pendant. Another option would be to use a soft, lint-free cloth to polish your ring and keep it lustrous. We recommend you apply perfume, all cosmetics, and hairspray first before putting on your jewellery as this may cause your items to become dull.

Contact

For any further questions, please email care@dioregina.com or reach us on +919873683408