Before you return a product by Dio Regina, please take a moment to understand how our products are made. Most of our products are handcrafted in Jaipur, resulting in each product being unique and slightly different from each other. we use natural gemstones, so variation may occur in color from the photo shown of the product. All our products go through quality control before shipping.
However, if by chance you are not completely satisfied with your purchase, we would be happy to help.
Refund acceptance conditions:
Genuine quality issues
Packages lost in transit
Incase wrong product has been shipped to you
Email us about the reason/wrongs about the product on email@example.com within 48 hours of receiving of the product.
Once the email is received and if your return have been accepted, we will arrange for product pickup.
The product should have its original proof of purchase and must be in its original packaging .
Refunds will be initiated towards your bank a/c once we receive the product.
The item being returned must have the jewelry tag still attached to the item. Do not remove this tag until you are certain you want to keep your item. The tag does not need to be removed for ring sizing purposes. The thread is extremely thin and will not impact how the ring fits.
Conditions under which no returns would be initiated
If the warranty seal is broken and if the product is return in used and damaged conditions.
Incorrect or outdated delivery address.
Package refused by the recipient.