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Terms and Conditions

 

INTRODUCTION:

These terms and conditions of use (“Terms of Use”) apply to the Dio Regina website at www.dioregina.com, its affiliated businesses and Dio Regina websites across the world (collectively the “Site”). The Site is the property of Gsbier Designs Pvt. Ltd. ("Dio Regina") and its licensors. The Site is operated by Dio Regina.

Dio Regina controls the Site from its office within the Province of Jaipur, India. The Site can be accessed from all cities and territories of India and from other countries around the world. By accessing the Site, you agree that all matters relating to access to, or use of, the Site, or any other hyperlinked website, shall be governed by the laws of the Province of Jaipur and the federal laws of India applicable therein. You also agree and hereby submit to the non-exclusive personal jurisdiction and venue of the courts of the Province of Jaipur and acknowledge that you do so voluntarily and are responsible for complying with all local laws.

BY USING/ACESSING THE SITE, YOU AGREE TO ABIDE BY THESE TERMS OF USE AND YOU ASSENT TO THE PRIVACY POLICY

AS LONG AS YOU COMPLY WITH THESE TERMS OF USE, DIO REGINA GRANTS YOU A PERSONAL, NON-EXCLUSIVE, NON-TRANSFERABLE, LIMITED PRIVILEGE TO ENTER AND USE THE SITE.

PLEASE READ THESE TERMS OF USE AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS

 

ELIGIBILITY CRITERIA

Persons who are "incompetent to contract" within the meaning of the Indian Contract Act of 1872 are not eligible to use this Website. If your age is below 18, you are prohibited to use/purchase/contract from/with, this website.

Those who choose to access this website from outside India are responsible for compliance with Indian local laws if and to the extent that local laws are applicable.

PRICING AND PAYMENT

Prices throughout the website are quoted in Indian Rupees (INR) in India and USD ($) outside India , Prices exclude VAT (Value Added Tax)/CST.

For International deliveries, additional duties and taxes may be applicable for the ordered items as per your country’s regulations, which will be billed separately to you by the courier company at the time of delivery.

PRICING POLICY FOR ONLINE MERCHANDISE

At Dio Regina, we're committed to offering shopping convenience, exceptional service and an exciting product selection at competitive prices.

SALES TAX/VAT

Sales tax/VAT in India is 1%, and our prices are exclusive of taxes.

ONLINE PAYMENT

All payments on www.dioregina.com are securely processed. We accept most major credit and debit cards including Visa, MasterCard and American Express via PayPal and Razorpay and cash on delivery (COD) within India. We also accept bank transfers upon special request. We will ensure confirmation of ordered item(s), availability and shipping before processing your order transaction. You will be advised by e-mail if we are unable to complete your order.

CREDIT CARD DETAILS

You agree, understand and confirm that the credit card details provided by you for availing of services on the Site will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card.

You further agree and undertake to provide the correct and valid credit card details to us.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

 

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

 

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

 

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction

 

We reserve the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon dispatch of the product(s) ordered. Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance would continue to be on offer to us and we reserve the right to accept or reject such balance order.

No act or omission of Dio Regina prior to the actual dispatch of the product (s) ordered will constitute acceptance of your offer. If you have provided us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm dispatch and therefore acceptance of the order.

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. All products are handcrafted so there may be some variations in the actual product received.

Packaging of the product may vary from the packaging of the product displayed in the website.

All products are subject to availability. We reserve the right to limit the quantity of products we supply, supply only part of an order or to divide up orders. We will inform you if we are unable to fill your order.

Prices on the website are subject to change without notice, and can vary from piece to piece, and from time to time, depending on the price of raw materials at the time of production. Gold, Silver and precious stones are commodities, with market fluctuations beyond our control. Occasionally, a piece will sell, and then be recreated at a later date with a difference in price. This simply reflects the market value of the raw materials, and does not mean that we have increased our mark-up.

DELIVERY SCHEDULE

A tentative delivery time will be given along with the formal order confirmation email. The delivery date shall be provided as soon as your order is ready for dispatch.

Alternatively, you could go to your "Order Status" section and determine the status of your order using your respective tracking number.

YOUR OBLIGATIONS

  1. You have to provide true, accurate, current and complete information about yourself as prompted by Dio Regina's registration form.
  2. To maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if Dio Regina has reasonable grounds to suspect that such information is untrue, inaccurate, and not current or not in accordance with this User Agreement, we have the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Website.
  3. That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by Dio Regina for redelivery shall be claimed from you and you shall pay such cost.
  4. You will provide authentic and true information in all instances where such information is requested of you. Dio Regina reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), TBA has the right in its sole discretion to reject the registration and debar you from using the Services of www.dioregina.com and or other affiliated websites without prior notice whatsoever.
  5. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
  6. That before placing an order you shall check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale and invitation of offer included in the item's description.

RESTRICTIONS

Dio Regina reserves the right, at our sole discretion, to limit the quantity/value of the items purchased by you and such restrictions may be applicable to orders placed by the same account, the same credit/debit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. Dio Regina reserves the right, at our sole discretion, to prohibit sales to any one as it may deem fit.

SITE SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

 

CANCELLATION BY DIO REGINA

There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department and natural calamities such as floods, attacks, political issues etc. We may also require additional information or verification/s before accepting any order. We will inform you if the entire order or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit/debit card has been charged, the said amount will be reverted back in your card account.

We will seek authorization on your card for the aggregate amount of the order placed by you, however, we may charge your card (capture) only with the amount corresponding to the actual portion of the order that we are able/willing to fulfill, and any associated shipping charges/taxes and levies etc. Any surplus amount, for which we might have originally sought and received an authorization on your card from your Card Issuer, if not captured by us in the time period stipulated by our Merchant Banker, will not be captured/charged. If however the same is charged to your card/bank account in error, we will refund it as soon as the same is realized by us or brought to our notice, whichever is sooner. Dio Regina reserves the right to capture/charge your card to the full or partially authorized amount for the concerned order.

CANCELLATION AND CHANGES BY CUSTOMERS

If you wish to cancel or modify your order, please send an email to care@dioregina.com. We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee the purchase can be cancelled or modified. Once you have received your online order, if it is the incorrect product or found to be damaged please contact us within 3 days of receipt and we will arrange for collection. The customer agrees not to dispute the decision made by Dio Regina and accept Dio Regina decision regarding the cancellation.

SIZING

Dimensions displayed on the Dio Regina’s website are noted in centimeters. While we try to ensure that all measurements on our website are accurate, errors may occur as each piece is unique. Ring sizing is sometimes a challenge to get perfectly right. A very thick band will feel much tighter than a thin band of the exact same size. When sizing a ring, we make every effort to ensure a perfect fit on the first try. Please choose your ring size carefully.

DISCLAIMER

Dio Regina owns the copyright to all the contents of this website, including images. All trademarks and other intellectual property are owned or licensed by us (unless otherwise specified).

You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us (except as stated below).

You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please go to our contact us page to apply for permission to reproduce the content.

While our website is as accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colours in our images will be rendered correctly on different computer monitors.

EXTERNAL MATERIAL

You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses.

We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect.

We will try to make sure that the website is always available. However, this is not always possible, and we are not liable if the website is unavailable.

LINKS

The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any guarantees about them. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites.

LIABILITY

We take no responsibility for any loss or damage suffered as a result of our "order online" service, or goods supplied using it, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.

CHANGES TO THE SITE DISCLAIMER

Dio Regina reserves the right, at its sole discretion, to change, modify, revise, add or delete portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of, access to or browsing of the Site following the posting of changes to the Terms of Use means that you accept and agree to the changes regardless of whether or not you actually reviewed them. Changes will not apply to orders that have already been processed unless required by law.

 

COPYRIGHT & TRADEMARK

Dio Regina reserves all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Website. Access to this Website does not authorize anyone to use any name, logo or mark in any manner. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Website (collectively, the 'Contents') are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You will not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents of the Website or any related software. All software used on this Website is the property of GSBier Designs Pvt. Ltd. or its suppliers and they are protected by Indian and international copyright laws.

DISCLAIMER AS TO OWNERSHIP OF TRADE MARKS, IMAGES OF PERSONALITIES AND THIRD PARTY COPYRIGHT

Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with Dio Regina and you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this Website are owned by the respective trademark owners.

TERMINATION

Dio Regina may without prior notice, immediately terminate your Dio Regina account and access to the Site and any other Dio Regina services. Cause for such termination shall include: (a) breaches or violations of the Terms of Use or other incorporated agreements or guidelines; (b) requests by law enforcement or other government agencies; (c) a request by you (self-initiated account deletions); (d) discontinuance or material modification to the Site (or any part thereof); (e) unexpected technical or security issues or problems; (f) extended periods of inactivity; (g) engagement by you in fraudulent or illegal activities; and/or (h) nonpayment of any fees owed by you in connection with the Site or any Dio Regina product.

Termination of your Dio Regina account may include all or some of the following: (a) removal of your access to all pages within the Site; (b) deletion of your password and all related information, files and materials, including User Submissions associated with or inside your account (or any part thereof); and (c) barring of further use of the Site. Further, you agree that all terminations for cause shall be made in Dio Regina’s sole discretion and that Dio Regina shall not be liable to you or any third party for any termination of your account, any associated email address, or access to the Site.

DESIGN SUBMISSIONS

If you are submitting a Design to Dio Regina/the Site, you agree to additional terms and conditions as noted in the Design Submissions Terms and Conditions posted on the Site.

 

GOVERNING LAW AND JURISDICTION

This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Jaipur shall alone have exclusive jurisdiction in any proceedings arising out of this agreement.

MODIFICATION OF TERMS AND CONDITIONS OF SERVICE

www.dioregina.com reserves the right at any time to modify the terms and conditions of this User Agreement without any prior notification to you. Subsequent to any such modification of the User Agreement, we will inform you of the modifications in the User Agreement through e-mail at the e-mail address provided by you while registering on www.dioregina.com. You can access the latest version of the User Agreement at any given time on www.dioregina.com. You should regularly review the User Agreement on www.dioregina.com. In the event the modified User Agreement is not acceptable to you, you undertake to discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed and accepted to the modified terms and conditions and you undertake to abide by the modified User Agreement.

ARBITRATION

If any dispute arises between you and the Company during your use of the Site or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of this Agreement, and the Privacy Policy or the documents they incorporate by reference, the dispute shall be referred to a sole Arbitrator who shall be an independent and neutral third party identified by the Company. The place of arbitration shall be Jaipur. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language.

GENERAL

None of the provisions of this Agreement shall be deemed to constitute a partnership or agency between you and the Company and you shall have no authority to bind the Company in any manner whatsoever. Except as explicitly stated otherwise, any notices shall be given by postal mail to Dio Regina’s Corporate Office at 16, dhuleshwar garden, C-Scheme, Jaipur 302001 or to the email address you provide to us during the registration process (in your case). Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give you notice by certified mail, postage prepaid and return receipt requested, to the address provided to us during the registration process. In such case, notice shall be deemed given 3 days after the date of mailing. If any clause of this Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the Agreement. This Agreement sets forth the entire understanding and agreement between you and us with respect to the subject matter hereof.

In the Company's sole discretion, it may transfer its rights and obligations (under this Agreement without your prior express consent.) If you breach this Agreement, and the Privacy Policy or the documents they incorporate by reference and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the aforesaid.

The Company may terminate this Agreement at any time. Without limiting the foregoing, the Company shall have the right to immediately terminate any passwords or accounts of the User in the event of any conduct by the User which the Company, in its sole discretion, considers to be unacceptable, or in the event of any breach by the User of this Agreement. Notwithstanding any other provisions of this Agreement, or any general legal principles to the contrary, any provision of this Agreement that imposes or contemplates contin uing obligations on a party will survive the expiration or termination of this Agreement.  

SALE AND PROMOTION

  1. The sale runs till stock lasts. Duration of sale is in the sole discretion of Dio Regina and it reserves the right to extend or terminate the sale, without further information at any point of time.
  2. The products can be removed/changed/added under the Sale category and the discounted prices can also be changed. It will be in sole discretion of Dio Regina.
  3. No return or Exchange will be accepted on the sales items. For more details read our returns and exchange policy.
  4. In case of any further query regarding the sale, please email at care@dioregina.com
  5. Dio Regina reserves the right, at any time, to amend/add/remove/modify (in whole or part) any of the terms & conditions of sale, or to replace, wholly or in part, this promotion by another promotion, whether similar to this promotion or not, or to withdraw it altogether, and Dio regina’s decision in this regard shall be final and requires no intimation to the customer of any sort.

CONTACT INFORMATION

For questions, please contact us at care@dioregina.com